Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the website at ralova.info and your engagement with the Ralova nutritional consultancy practice (“Ralova”, “the Practice”, “we”, “us”). The practice is operated from 8 Bedford Square, London WC1B 3RA, United Kingdom.

By accessing the website or submitting an enquiry, you confirm that you are at least 18 years of age and that you agree to be bound by these Terms and by our Privacy Policy and Cookie Policy.

If you do not agree with any part of these Terms, you should not use this website or engage the services of the Practice.

2. Services Description

Ralova provides nutritional consultancy services, including personalised dietary intake reviews, structured meal planning, habit formation guidance, and nutritional education programmes. These services are delivered by a qualified nutrition professional operating within the scope of nutritional science and food-based guidance.

Ralova products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories.

We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.

3. Scope of Nutritional Guidance

The nutritional guidance provided by Ralova is educational and advisory in nature. It is based on established nutritional science, published dietary research, and professional assessment of your individual dietary intake patterns and goals as disclosed to the Practice.

Ingredient profiles in Ralova supplements are selected based on published nutritional research and undergo independent batch verification for quality and labelling accuracy.

Nutritional guidance from Ralova is not a substitute for advice from a registered dietitian, general practitioner, or other qualified health professional where specific health conditions, food allergies, or complex dietary needs are involved.

Nothing communicated through the ralova.info website, in consultancy sessions, or in programme materials constitutes a formal dietary guideline, specialist assessment, or referral to a specialist.

4. Client Responsibilities

To receive effective nutritional guidance, individuals engaging the Practice agree to:

• ▪Provide accurate and complete information about current dietary intake, relevant food intolerances or allergies, and personal goals at the outset of any programme.
• ▪Update the Practice promptly if circumstances relevant to the programme change materially (for example, a significant change in activity level or the introduction of a new dietary restriction).
• ▪Exercise personal judgement when implementing dietary guidance, and to discontinue a specific recommendation if it causes discomfort or adverse reaction, notifying the Practice accordingly.
• ▪Seek independent professional advice where specific health conditions or complex dietary requirements fall outside the scope of general nutritional consultancy.

Ralova accepts no responsibility for outcomes arising from the provision of inaccurate information by the individual during the intake or programme process.

5. Programmes and Sessions

Consultancy programmes are agreed individually between the Practice and the individual prior to commencement. Each programme includes defined deliverables (intake review, meal planning documents, session schedule) as communicated at the time of booking.

Sessions cancelled by the individual with less than 48 hours’ notice may be forfeited without rescheduling, at the discretion of the Practice. Where a session is cancelled by the Practice, an alternative date will be offered.

Programme documentation produced during a consultancy engagement (meal plans, session summaries, revision records) is provided for the personal use of the individual and is not intended for redistribution or commercial use.

The Practice reserves the right to decline or discontinue a programme engagement where the individual’s stated goals or circumstances fall outside the scope of nutritional consultancy, or where the engagement would not be appropriate without concurrent input from another qualified professional.

6. Intellectual Property

All content on the ralova.info website — including text, editorial copy, structural layouts, typographic approachs, and programme documentation templates — is the intellectual property of Ralova or its content contributors, and is protected under applicable copyright law.

You may read and reference website content for personal informational purposes. You may not reproduce, redistribute, republish, or adapt website content for commercial purposes without prior written permission from Ralova.

Programme materials delivered to clients (meal plans, intake assessment summaries, revision-tracked documents) are licensed for the personal, non-commercial use of the recipient. Reproduction for distribution to third parties is not permitted without written consent.

7. Limitation of Liability

Ralova provides nutritional guidance in good faith, based on the information made available by the individual and on established nutritional research. The Practice cannot guarantee specific outcomes from any programme or dietary plan, as individual responses to nutritional guidance vary substantially.

To the fullest extent permitted by applicable law, Ralova shall not be liable for any indirect, incidental, or consequential loss arising from the use of, or inability to use, the ralova.info website or any information contained within it.

Nothing in these Terms shall exclude or limit liability for fraud, personal injury caused by negligence, or any other liability that cannot be lawfully excluded or limited under the laws of England and Wales.

The Practice’s total aggregate liability in connection with a programme engagement shall not exceed the fee paid by the individual for that programme.

8. Acceptable Website Use

When accessing the ralova.info website, you agree not to:

• ▪Use the website in any manner that may impair its performance, availability, or security.
• ▪Attempt to gain unauthorised access to any part of the website or to its underlying infrastructure.
• ▪Use automated tools to scrape, crawl, or extract content from the website beyond what is reasonably permitted for personal informational purposes.
• ▪Submit false or misleading information through the contact form or any other communication channel on the website.
• ▪Use the website in any way that violates applicable laws or regulations.

Ralova reserves the right to restrict or terminate access to the website where these conditions are not observed.

9. Third-Party Links and Content

The ralova.info website may reference or link to external websites or resources. These references are provided for informational purposes only. Ralova does not endorse, and is not responsible for, the content, availability, or practices of any external website.

Access to third-party websites is at your own risk and subject to the terms and privacy policies of those sites. Ralova accepts no liability for any loss or damage arising from your use of third-party linked content.

10. Modifications to Terms

Ralova reserves the right to amend these Terms of Service at any time. Amended Terms will be published on this page, with the “Last updated” date revised accordingly. Continued use of the ralova.info website following any amendment constitutes acceptance of the revised Terms as they apply to general site access.

For active programme engagements, Ralova will notify clients directly of any material changes to service terms prior to those changes taking effect for their programme.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute arising from your use of the ralova.info website or engagement with the Ralova consultancy practice shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute that cannot be resolved between the parties by correspondence shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any statutory consumer rights you may hold.

12. Contact

If you have questions about these Terms of Service, or if you wish to notify the Practice of a concern relating to the website or a programme engagement, please contact us: